Q: WHERE ARE YOU?
A: WE ARE LOCATED IN CHENGDU CITY, SOUTH WEST OF CHINA.
Q: DO YOU HAVE A STORE/WAREHOUSE OVERSEAS?
A: WE CURRENTLY HAVE NO SITE OVERSEAS.
Q:HOW DO I CHECK THE QUALITY OF PRODUCT?
A:PLEASE CONTACT US FOR DETAIL PICTURES AND VIDEOS BEFORE YOU GIVE ORDER. BECAUSE ONCE WE SENT, THE SHIPPING FEE IS THE BIGGEST PART OF YOUR COST, WE DON’T EXPECT ANY DISPUTE FOR BAD COMMUNICATION AND THANKS FOR YOUR UNDERSTANDING.
Q:HOW DO I PLACE ORDER?
A:WE HAVE OUR STORE ONLINE AND YOU CAN DIRECTLY PLACE ORDER INSIDE THE STORE, IF YOU WANT MORE DETAILS, PLEASE CONTACT US FIRST. FOR BULK ORDER, WE HAVE SURPRISING PRICES FOR YOU.
Q:WHAT PAYMENT DO YOU ACCEPT?
A:FOR ONLINE STORE, WE HAVE CURRENTLY ONLY PAYPAL AVAILABLE, IF YOU ALSO HAVE A MEMBERSHIP OF ALIBABA.COM, WE CAN DEAL THROUGH IT AS WELL. OFFLINE PAYMENT WILL ONLY BE AVAILABLE WHEN BOTH PARTIES AGREE.
Q:WHEN WILL I RECEIVE MY ORDER?
A:AS ALL PRODUCTS ARE SEDNING FROM CHINA, WE WILL HAVE TO TRANSFER A FEW TIMES, FROM OUR WARE HOUSE TO SHIPPING AGENT AND TO YOU(TO DOOR), NORMALLY IT WILL TAKE 325-35 BUSINESS DAYS AFTER SHIP DEPARTURING FROM CHINA(BY SEA) OR 4-12 BUSINESS DAYS AFTER FLIGHT DEPARTURE. SHIPPING TIME DEPENDS ON THE AGREEMENT WE MADE.
Q:IF I AM NOT SATISFIED WITH MY ORDER, HOW DO I GET A REDUND?
A:WE WILL ONLY REFUND AFTER PRODUCT SHIP BACK TO OUR WAREHOUSE IN CHINA. AS YOU KNOW THE SHIPPING COST IS THE MAJOR SPENSE FOR ROUND THE ROUND TRIP, WE HAVE TO REMIND YOU AGAIN, PLEASE DO COMMUNICATED WITH US BEFORE YOU ORDER. WE DON’T WANT ANY LOSS FOR BOTH OF US.
Q:GUARENTEE
A:FOR SHIPPING LOSS OR PRODUCT DAMAGE/ MISSING ITEMS, WE WILL CONTACT YOU FOR A REFUND OR A RE-SEND.